Payment Assistance Strategies
During these challenging times we have developed solutions to help people. Our industry leading contact assistance programs help identify those in difficulty and work with people and our clients to deliver best outcomes for everyone.
Contact Assistance Strategies
During times of crisis, including natural disasters or unexpected hardships, offer solutions that provide real support. Backed by a versatile range of skills, our team assists in many ways—one of which is recognizing when individuals may be experiencing hardship. We provide comprehensive insights to our clients, helping everyone gain a clearer understanding of how to best support the people they serve.
3rd Party Customer Remediation
Utilising the latest analystics, technology, the best human resources and industry leading customer contact and collection strategies maximises your returns without generating complaint.
Field Services / Asset Repossession
When face-to-face contact is required, or when you need documents delivered or assets repossessed, we utilise a trusted network of professional field agents across Australia, New Zealand, and most developed countries. Our team ensures every interaction is handled with efficiency, discretion, and full compliance.
Hardship Management
Identifying hardship during first contact stages is imperative to helping people through their challenges. We are often able to offer payment arrangements that meet your needs and debt settlements.
Business to Business Resolution
B2B debts often involve higher balances, greater complexity, and potential disputes. We have a dedicated team which specializes in recovering these debts, crafting tailored strategies for each case from the outset to maximize the likelihood of success.
Consultancy
Unlock the full potential of your cash flow with our expert consultancy. We work with you to design efficient internal processes and strategic approaches that maximize pre-referral collections. From Accounts Receivable to Credit management, our tailored solutions help you streamline operations, reduce risk, and improve financial performance.
Default Management
Need an external party to manage you default listings with Equifax? We have the processes in place to get it right! Bulk listings and updates are undertaken in accordance with legislation to ensure compliance.
1st Party – Arrears Management 
We manage early-stage arrears (1–90 days past due) and over-limit accounts with a professional, customer-focused approach. Our team provides courteous reminders and requests payment on your behalf, helping reduce operational costs while freeing up your valuable internal resources.
Legal Services
When litigation is the only option, we utilise the services of NV Lawyers. Operating in all legal and geographical jurisdictions in Australia, their primary focus is on Debt Recovery Litigation and Insolvency.
