About Us
Impact Financial Services has been providing ethical and effective debt collection and management solutions. We are not just another agency – we are a trusted partner for leading corporations, operating across Australia, New Zealand and Philippines.
Our Core Values
Our Story
Impact Financial Services commenced business in 1998, celebrating over two decades of experience partnering with a diverse group of clients to deliver industry-leading debt collection and payment assistance strategies to some of Australia and New Zealand’s most respected corporations.
Over the years, we’ve built a solid reputation as Australia’s leading performance-based contingency Mercantile Agency, known for our professionalism, compliance, and exceptional client service.
As the exclusive Australian and New Zealand provider of the International Credit Experts (ICE) Group, we continuously align our services with global best practices in:
- Pricing strategies
- Collection strategies
- Communication and customer engagement
- Service delivery
- Compliance
- Quality
Industries We Serve
We provide tailored debt collection and financial recovery solutions for Telecommunications, Banking and Finance, Utilities, State and Local Government, FMCG, and Small to Medium Enterprises throughout Australia and New Zealand.
Location
Our group operates from offices in Sydney (Australia), Takapuna (Auckland, New Zealand), and Ortigas (Manila, Philippines) — all staffed by full-time employees, not outsourced personnel.
Client Satisfaction
“Impact’s knowledge of the collections process and legal framework has helped us recover thousands in unpaid invoices. They’ve also guided us on how to avoid future collection issues. Their support has been invaluable to our bottom line.”
We Offer
Debt Collection
Performance-based recovery solutions tailored to maximize returns while maintaining customer goodwill.Credit Management
End-to-end credit control services that reduce risk, improve payment cycles, and protect your bottom line.Customer Engagement
Ethical and transparent communication strategies designed to rebuild trust between you and your customers.“We have always found communication and feedback with Impact to be excellent. In our dealings with Impact, they have become and feel like an extension of our company and a part of what we do. We are assisted with the “odd enquiry” and nothing is too much trouble. They go well beyond the call of duty with our enquiries.”
Company Ownership
Impact Financial Services is 100% Australian-owned and privately held. Our Manila operations are also directly owned and managed, ensuring full control over quality, security, and compliance — we do not rely on any BPO providers.
“We believe in measuring both our clients’ satisfaction and their customers’ satisfaction — because in our business, there are always two relationships to take care of.”
Our Director
David Fleming, Managing Director, has worked as a senior executive in the credit and collections industry since 1995, creating high-performing, compliant business environments focused on improving collection performance across active and inactive portfolios.
Legal and Security
We take privacy and data protection seriously. All online payments are securely processed via the Commonwealth Bank BPoint system, and we maintain strict PCI DSS compliance to safeguard client information.
For inquiries, complaints, or feedback, please contact us at:
📧 operations@impactfs.com.au
