Industries We Serve

TELCO / ISP

Whether you’re a startup or one of Australia’s leading telecommunications providers,
we have the experience and team to support your business. We’ve partnered with over
thirty telecommunications companies and proudly serve some of Australia’s best. As the
country’s highest-performing agency, we deliver results you can trust. References are
available on request.

UTILITIES

We provide services to a range of utility providers offering water, gas, and electricity.
Our team delivers pre-disconnection letter services, early collection calls, debt collection,
and litigation services throughout Australia and New Zealand.

GOVERNMENT

We are a Local Government Approved Contractor and provide services to councils, state
government, and government-owned utilities. We also offer consultancy on debt recovery
strategy and related topics. As an ICE member, we have supported overseas governments as well.

SME

We provide a wide range of specialised services to SMEs – from credit policy and arrears
management to consultancy, debt recovery, and litigation. We are a one-stop shop for
businesses that need support or want to better manage risk.

COMMERCIAL

Recovering commercial debt is a specialised field. Balances are typically larger, disputes
are common, and there is a risk of further loss through litigation. Our strategies are
designed to maximise outcomes without throwing good money after bad, and we work with
leading Australian businesses to deliver results.

BANKING & FINANCE

Impact partners with a range of finance providers, including banking institutions and
credit unions. Our strategies maximise results while maintaining compliance and protecting
your brand reputation. Please note, we do not partner with payday lenders.