What does hardship or payment difficulty mean?
Falling on times of financial difficulty can happen to anyone. There may be circumstances that make it harder for you to pay your bills. Whether it is a short-term setback or something that is ongoing, we understand that payment difficulties can come in many ways. You might experience hardship because of factors like:
- Death in the family
- Personal or household illness
- Being a victim of family or domestic violence
- Unemployment
- Low or insufficient income, including reduced access to income
- Change in personal circumstances
- Unexpected events or unforeseen changes that impacted your income or expenditure
- Other reasonable causes
The NV Group is committed to helping customers facing financial hardship.
We will work with you to find a sustainable solution having regard to your individual circumstances on a case-by-case basis. We recognise that sometimes situations may arise in your life that may affect your ability to pay for your products or services.
How we can assist you
We are able to provide you with a range of payment options to assist you.
To assess your application for Financial Hardship assistance and identify a suitable solution for you, we may need to ask you some questions about your situation and financial circumstances. In some cases, for example, where
financial hardship is long term, we may also require supporting documentation. If this is the case, we’ll let you know.
If you would like to contact us to discuss your situation and our Financial Hardship Policy, please call us on 1300 799 179 or email us at operations@impactfs.com.au.
Payment options may include but are not limited to:
- Flexible payment arrangements over a period of time, so that you don’t have
to pay the entire amount at once - Our clients may consider a waiver of late payment and/or cancellation fees
- A moratorium of payments
- Debt waiver
We will work with you and our client to find a sustainable solution to assist you.
Where can I get further assistance?
If you are facing financial difficulty, you may wish to obtain advice from a community financial counsellor. You can talk to a financial counsellor from anywhere in Australia by calling 1800 007 007 (Monday to Friday, 9.30 am – 4.30pm). This number will automatically switch through to the service in the State or Territory closest to you, or you can visit the National Debt Helpline at www.ndh.org.au.
You may also wish to seek assistance from community welfare organisations including The Salvation Army, St Vincent de Paul Society, Anglicare and others.
Please note each industry and organisation has their own hardship policies that we adhere to. Please visit the website of your credit provider to view their Hardship Policy.
